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Island Driving School complaints

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816 Forest Avenue
Staten Island, NY 10310 | Get Directions

(718) 980-1400

http://www.islanddrivingschool...

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Total Amount in Dispute:
$399.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Island Driving School closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Island Driving School

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11/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $399.00 Amount Settled: $0.00

Customer Complaint

10/16/2024

I spent money with Island Driving School on Staten Island, (399.00). I turned 18 yesterday, 10/14/2024. I was a minor when this was originally reported, by 1 day. Island Driving scams the public by first taking a bulk payment. They state - "We will email the lesson schedule." Then the schedule is outrageous. Waiting times of 3-4 months between lessons. When a student complains and request their money back, they are met with argued responses. When complaints are made on Google reviews, they try to paint the customers as confused. When the complaints are made on Better Business Bureau (BBB.org), they just tell customers that their (crooked) policy stated on their website says. NO REFUNDS ONCE SCHEDULED. Resolution Sought Immediate Refund.

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