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Island Palms Auto Sales complaints

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1250 Whiteville Road NW
Shallotte, NC 28470 | Get Directions

(910) 755-6508

https://islandpalmsauto.com/

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Island Palms Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Island Palms Auto Sales

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10/19/2021

RESPONSE: Complaint was not answered Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

9/23/2021

I brought a 2004 Chevy Silverado on 3/2/2020 and was told by the owner that there was around 129,000 miles on the truck knowing that he had the dashboard replaced and didn't tell me. I started having a lot of problems with the truck here lately which now the truck has 151.000 miles I took it to a shop and the mechanic told me that there was more miles on the truck then why the odometer showed I called the DMV and had the truck checked out and the DMV reported that the Chuck had 241,000 miles on it in 2018 I have information that the truck had more miles on it than what was sold to me in 2015 I have documents to show that Mr. Kent the owner of the of the auto sales told DMV that he didn't change the dash out of my truck But changed it out of a 2500 truck and he never made any kind of document showing that he change the odometer in my truck he just put exempt on his odometer reading but he knew what the miles were. So I would just like to have what I've paid back. He even told the finance company that there was only 129,000 miles on the truck the finance company told me if they were in you do actual miles on the truck they would've never Finance the truck Resolution Sought Give me my money back that I have paid on the truck

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