Complaints for I.S.P. Inc. in Los Angeles, CA

449 North Crescent Heights Blvd.
Los Angeles, CA 90048 | Get Directions

(800) 675-4469

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege dissatisfaction with the quality of videos and booklets included in the package. Specifically, customers allege the videos do not have any sound, are barely audible, or do not include any Spanish translation, and the books are missing pages or are barely legible. Others complain they do not received the free gifts as advertised in the infomercial. The company responded to most complaints by issuing refunds less shipping and handling charges. Some complaints remain unanswered.

Complaint Closing Statistics

0 complaints against I.S.P. Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

I.S.P. Inc. complaints