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Issy Autosales complaints

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13700 SE McLoughlin
Portland , OR 97222 | Get Directions

(503) 545-0334

http://www.issyautosales.com

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Issy Autosales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Issy Autosales

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5/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

4/29/2022

I purchased a car from Issy Autosales for 3000$ cash and approximately 30 days later the car is not drivable. I have 1 year old baby riding in the car with me and it is safe to say, driving the car put me and my baby both in danger. Not to mention, I still have not received the title. I was informed after signing all the paperwork that they didn't have the title in hand, that they were waiting to receive from the people the purchased it from, and that they had 25 days to get it to me. It's been longer than 20 days, the car is a nightmare, and at this point I just want my money back. Resolution Sought Take the car back and give me back my money.

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