Find a reputable business?

Complaints and Resolutions

IStorage complaints

Read Complaints File Complaint View Full Report

3940 E. 106th street
Chicago, IL 60617 | Get Directions

(312) 584-9402

http://istorage.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$699.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against IStorage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against IStorage

Sort by

1/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $699.00 Amount Settled: $0.00

Customer Complaint

12/14/2022

There has been nothing but issues since this company took over Extra Storage. First, we were never informed that they were taking over, they've raised the rent two or three times in the year that they have taken over. They stopped all communication with me. I have not been contacted since Aug. 25, 2022. I went to the facility to make a payment after Labor Day but there was no one in the office. There was hardly any one in the office. I received a call out of the blue in November 2022 telling me that my lock had been cut and my unit was up for auction on December 21, 2022. They quoted me a price of $551 at that time and when I called today 12/12/22, they said it was $699 and couldn't explain to me why. Why can't you explain the charges on my account if I'm calling customer service?!?! Another time, they thought someone had emptied out my unit and told me to file a police report. I filed the report and then come to find out they went to the wrong unit and I had to cancel the police report. Again, it's just been issue after issue dealing with this company. I just want to pay them in full and move my belongings to another storage company. Resolution Sought Reduce the fees such as late fees, cut lock, and auction fees.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile