Complaints for IT Tech Products in Costa Mesa, CA

P.O. Box 12017
Costa Mesa, CA 92627 | Get Directions

(877) 910-2009

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company sends out phony invoices for toner or other supplies billing them for products or merchandise they have never ordered or received. Some complainants paid the invoice in error received no delivery and are requesting refunds. Other complainants allege false advertising and general dissatisfaction with the company's marketing methods and request to not be contacted by the company in the future.~~The company has responded to most complaints by agreeing to provide the complainant with a voided copy of the invoice or by offering the explanation that the customer did place an order but later canceled it because the appropriate company representative did not place the order. In a few cases refunds were issued. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. Several complaints are unanswered.~

Complaint Closing Statistics

0 complaints against IT Tech Products closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

IT Tech Products complaints