Complaints for Italgres Italian Ceramic Tile, Inc. in Anaheim, CA

1531 South State College Blvd
Anaheim, CA 92806 | Get Directions

http://www.italgresusa.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege non-delivery of the ordered and paid for tile or refunds are not issued. A few complainants allege the company attempted to raise the price of the tile or after the purchase transaction. ~~The company responds to a few complaints by stating they have not been able to contact the customer and in order to address the issues they need an invoice number.

Complaint Closing Statistics

0 complaints against Italgres Italian Ceramic Tile, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Italgres Italian Ceramic Tile, Inc. complaints