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ITQ Options complaints

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444 Alaska Avenue, Suite BKP601
Torrance, CA 90503 | Get Directions

(509) 508-1431

https://itqoptions.com/

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Total Amount in Dispute:
$9,139.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against ITQ Options closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against ITQ Options

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6/19/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $9,139.00 Amount Settled: $0.00

Customer Complaint

5/6/2024

The company took my funds and promised to give back my money, after paying tax fees, trading activation codes, etc. I have invested more than $ 5500 in the company but I never got my money back, I need assistance I have tried to resolve the matter myself I'm not getting any assistance. I am from South Africa. The company refuse to let me withdraw my funds they locked my account and demand more money from me, when I told them I dnt have the money they said I must go borrow the money, after paying all the money requested they disappear I can't reach them anymore they are always busy. Resolution Sought I would like to be given my money back

Company Response

5/6/2024

I'm truly sorry to hear about your experience with our company. We take all complaints very seriously, and it's deeply concerning to hear that you've encountered such difficulties. Please be assured that this is not the level of service we aim to provide. To address your concerns effectively, could you please provide me with your account details and any relevant information regarding your interactions with our company? Once we have this information, we'll escalate your case to our specialized team for investigation and resolution. Contact us here: [email protected] Your satisfaction is our top priority, and we're committed to working diligently to resolve this matter for you as swiftly as possible. Thank you for bringing this to our attention.

Customer Rebuttal

6/7/2024

I'm not satisfied with the companies response. I communicate with the company on daily bases they don't respond to my messages, they know my account details even the information I provided to can prove, there are supposed to release the funds that is all, even the person they allocated for me as the service manager disappeared on WhatsApp messenger, I dnt know what to do because they don't respond they say they are always busy when I communicate with them on their website.

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