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Ivan Smith Furniture complaints

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1704 East Madison Avenue
Bastrap, LA 71220 | Get Directions

(318) 281-6010

http://www.ivansmith.com

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Total Amount in Dispute:
$1,700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ivan Smith Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ivan Smith Furniture

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10/11/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,700.00 Amount Settled: $0.00

Customer Complaint

8/31/2023

When I purchased my mattress, I was told I had a 10 year warranty after three months. My mattress started sinking in on the right side a tech person came out and told me my mattress wasn't sank deep enough for to be exchanged. Resolution Sought I would like a refund or exchange my mattress for a different brand mattress.

Company Response

9/29/2023

Company states; On 11-4-21, Customer was delivered a Mattress. On 12-6-21, Customer called with an issue. A Service Tech was scheduled and sent out for an inspection. Measurements were taken and that information was forwarded to the Mattress Vendor. The vendor responded that Mattress did not meet criteria for defect/exchange. Offered to reassess at a later date. On 9-6-23 the Service Tech was called for another evaluation, took measurements and submitted them to the Vendor. The Tech noticed that all support systems were intact and reported information back to Vendor, and the Vendor responded to wait another 90 days. Shortly after this communication, the Vendor agreed to exchange the Mattress. The Delivery is scheduled for 9-14-23. So to conclude, the Customer has been taken care of. Thanks, Ivan Smith Furniture Corp. Ofc.

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