Complaints for IvoryBrites in Burbank, CA - 100081656

263 West Olive Avenue #130
Burbank, CA 91502 | Get Directions

(888) 279-0604

http://www.ivorybrites.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unauthorized credit or debit card charges, unwanted product shipments, and inability to contact the company to cancel shipments or request refunds. Other complainants report the company fails to acknowledge cancellation or refund requests. Other customers complain the company fails to ship orders, or fails to issue credits or refunds on returned products.

One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. Most complaints are unanswered.

Complaint Closing Statistics

0 complaints against IvoryBrites closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

IvoryBrites complaints