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J & F Chiattello Construction, Inc. complaints

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1387 Joliet Street # C
Dyer, IN 46311 | Get Directions

(219) 322-7660

http://www.jfchiattellosconst....

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Total Amount in Dispute:
$750.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against J & F Chiattello Construction, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against J & F Chiattello Construction, Inc.

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10/10/2023

RESPONSE: Complaint was not answered Amount in Dispute: $750.00 Amount Settled: $0.00

Customer Complaint

9/14/2023

I have a leak in my kitchen that's coming from the roof and they never fixed my leak. I have complained to this company for 2 years for the service to be fix. They came out several times to fix the repairs but when it rains the leak is not fix in the same area that I paid for. They have been giving me a hard time because I'm a woman and now my cabinet has mold inside of it. Please help me ratify this situation. Resolution Sought Give me my money back because the problem was never fixed and they took my money. And they told me it's nothing they can do about my leak.

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