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J & H Plumbing LLC complaints

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3015 North Norfolk
Mesa, AZ 85215-1138 | Get Directions

(480) 892-6564

https://jandhplumbing.com/

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Total Amount in Dispute:
$750.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against J & H Plumbing LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against J & H Plumbing LLC

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8/18/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $750.00 Amount Settled: $0.00

Customer Complaint

7/29/2022

The technician came out to place my water softener which took him over 7 hours. The company wanted to charge me over $1,100. Come to find out the work was done incorrectly and they had to send out another technician which I assisted to fix the water softener with the help of the Rheem company. The water ran for over three and a half hours before I manually shut it off. Resolution Sought I'm not heartless and I understand that one of their technicians came out to install my water softener. I would like a refund of $350 to cover the cost of my water running for over 3 and 1/2 hours and arguing over the phone for the mistakes they made.

Company Response

8/8/2022

I'm sorry this customer seems to be frustrated and unhappy. We performed a service that was Time & Materials she acknowledge that by initialing our ticket to start the work. When we were done she was not happy with the time although our plumber was working the whole time. She complained to our Service supervisor and he discounted the ticket her liking. It was then she agreed to pay us $750.00 dollars for the Installation and signed our invoices that stated she was satisfied for the work completed. We took care of this customer at the point of services rendered and she signed saying she was satisfied. I apologize for any inconvenience by any party in the matter.

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