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J & J Air Conditioning and Heating LLC complaints

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733 Revere Avenue
Bronx, NY 10465 | Get Directions

https://www.bronxairconditione...

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Total Amount in Dispute:
$2,300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against J & J Air Conditioning and Heating LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against J & J Air Conditioning and Heating LLC

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3/6/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,300.00 Amount Settled: $0.00

Customer Complaint

1/17/2023

We needed our water heater tank replaced. We contacted J&J and they came replaced the water tank but unfortunately they didn't removed the old one because as per the plumber they couldn't empty the tank. Now I have a tank in the middle of my hallway and the company is giving me the run around as to when they will be returning. It's now three days waiting and they informed me that no one will be able to return u til Tuesday Jan 17, today is Friday Jan 13. We paid they in full $2300…this is unacceptable. I need help and guidance on how to move forward. Resolution Sought I need the tank removed immediately, the same way they received their payment in full.

Company Response

2/22/2023

Company states; Please let me tell you that this customer had a situation that is not common and we tried to handle best we could. Their hot water tank was clogged and couldn't drain so we installed the new one and asked if we can get the man power to come back and take the old one. This happened on a Friday before a holiday weekend, we promised them Tuesday we'd remove the old tank. Over the weekend I tried to see if we can go and remove it but she had a party planned and said that couldn't be done. The day we promised was Tuesday the 17th, first thing in the morning we had our team go and remove the tank. We apologized and took money off the bill, this situation was not anticipated, we couldn't know beforehand that this was going to be a problem so we did the best we could to resolve and fulfilled our promise and removed the old tank. Thank you & stay well, John J&J Airconditioning, refrig. & Heating, llc.

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