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J & J Fish And Chicken complaints

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917 West Roosevelt Road
Maywood, IL 60153 | Get Directions

(708) 450-1015

http://jjfishchicken.com

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Total Amount in Dispute:
$16.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against J & J Fish And Chicken closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against J & J Fish And Chicken

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6/21/2022

RESPONSE: Complaint was not answered Amount in Dispute: $15.99 Amount Settled: $0.00

Customer Complaint

5/25/2022

I Ordered an large Catfish and a large gizzard for my neighbor my daughter went to pick it up for me when she dropped it off I opened the catfish taste 1 of them I noticed it had been fried in old old, oil it tasted horrible and the fish was very hard crumbly like it had been sitting the fries just was old had been warmed up several times so I called them told them I'm returning the order he was so rude and shouting at me saying someone being it I said sir you had to use a product to make an complaint otherwise how would I know whether it was good or bad so he refuse to give my money Resolution Sought I want my money returned they should be violated for serving this mess with no companies for the customers whom they are serving

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