Find a reputable business?

Complaints and Resolutions

J & M Automotive Sales & Services, LLC complaints

Read Complaints File Complaint View Full Report

756 New Haven Road
Naugatuck, CT 06770-4715 | Get Directions

(203) 723-5666

http://www.jmautomotive.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$8,010.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against J & M Automotive Sales & Services, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against J & M Automotive Sales & Services, LLC

Sort by

1/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

12/27/2023

I bought the car and need a transmission. The transmission was no good. And I took the car to Connecticut Auto Matic transmission. To replace the unit. I also pay 5.000 for the job. The dealership didn't want to dial with issue. Resolution Sought To reimburse some of the money. And take responsibility for it.

12/19/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

11/16/2023

Very misleading sales practices. Dishonesty about vehicles they sell and their so called corrections they p er reformed but really didn't do. Hostile aggressive responses to upset customers. I've lost the brakes twice on the Ford I purchased a sed from them, almost getting into sev er re accidents as a result. Have put less than 3000miles on it because of its unreliability. Have had battery issues, shift lever issues and coolant leaks when I picked it up after alleged repairs. Resolution Sought Refund at least 6000.00 of my purchased price

Company Response

12/7/2023

Company states; Please advise that we have not had any contact with Ms. Hotchkiss since 8/13/2021 at time of warranty repair. We believe the issue in question is with a different repair facility within Naugatuck; Sibby's Automotive. According to the CarFax report, Sibby's was the last repair facility to do any repair work on 6/26/2023. Sibby's Automotive and be contacted at (203) 490-0066 or by visiting sibbysautomotive.com. Kind regards, J&M Automotive Sales and Service, LLC

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile