Find a reputable business?

Complaints and Resolutions

J & R Auto Repair complaints

Read Complaints File Complaint View Full Report

1578 East State Road
Olean, NY 14760 | Get Directions

(716) 372-8790

http://www.jrautocomplex.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$650.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against J & R Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against J & R Auto Repair

Sort by

9/12/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $650.00 Amount Settled: $0.00

Customer Complaint

7/29/2021

A couple of months ago we had our cars inspected. The one in question had $1400 brakes and rotors put on the front to pass inspection. Only to have a front coil spring break. Where i got it fixed said it should have never passed. Now I'm out 650.00. Resolution Sought Reimburse me the money I spent after inspection.

Company Response

9/7/2021

According to New York State Department of motor vehicle regulations we are not allowed to fail a vehicle unless the spring is broken at the time of inspection which it was not. Any New York State certified motor vehicle inspector should know this. With the current conditions of most roads in this country it is highly probable the spring broke after it left our facility. We have attached copies of the invoices for the repairs we performed and referenced the regulation according to the state of New York.

Customer Rebuttal

9/8/2021

The car hadn't been driven bc of my husband's health issues and was ordered by dr to stop driving and operating equipment. So it had to have been near broke at the time of inspection. And should have been at least noted and informed us of such.

Company Final Response

9/10/2021

The spring is either broke or not broke at the time of inspection. On this vehicle it was NOT BROKEN. We are not required by the Department of Motor Vehicle to ex-ray suspension components. Let me reiterate: either broken or not broken. The most likely answer is that it broke after it left our facility Please consider the fact this vehicle has over 200,000 miles and should be expected to need above average maintenance.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile