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J & R Restoration complaints

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1300 Michigan Avenue
Waterville , OH 43566 | Get Directions

(419) 878-8550

http://jandrrestoration.com

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Total Amount in Dispute:
$289.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against J & R Restoration closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against J & R Restoration

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4/14/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $289.41 Amount Settled: $0.00

Customer Complaint

3/18/2022

In December 2021, I had J&R Service for an emergency situation boarding up windows when a house across the street exploded. When my windows were being replaced, I specifically asked to keep the wood and I was told No, they were instructed to take the wood back. A month later, I was billed for the emergency service, and they charged me $289.41 for the wood that they took. I called to speak with Drew, and I was told that they took it because they didn't want to leave any debris in the yard. I explained to him, I was there and asked for the wood, but was told I could not have it. If I am paying for it, it belongs to me, and they should have gave me the wood upon my request. I have sent an email several times and left several messages to clear up this matter, however, no one has responded to my request. Resolution Sought Return my wood, or refund my $289.41 that I paid for the wood they that they refused to let me keep.

Company Response

4/7/2022

A situation such as this is traumatic, and our hearts go out to Lynette and her family. Our team was called in to board up the windows at Ms. Williams home after an unfortunate situation. We completed this request as well as the glass replacement at a later date. It was after these operations were completed that our office learned of Ms. Williams desire to keep the sheathing material used to temporarily secure her home. This is an unusual request, as the material is unsalvageable and splintered once it is removed, but one we would have honored had we been made aware of her desire prior to the removal and disposal of the material for the glass replacement. Ms. Williams is requesting a credit in the amount of $289.41. The amount our office received for the 6 sheets of OSB used to temporarily secure Ms. Williams home is $162.68 (including tax). To bring this matter to a close we are willing to offer a customer satisfaction credit in the amount of $162.68 towards the open invoice for Ms. Williams glass replacement.

Customer Rebuttal

4/9/2022

I will accept the offer. I will pay the open invoice in full minus the $162.68.

Company Final Response

4/12/2022

We have applied the credit in the agreed amount of $162.68 to the open invoice and have emailed the revised invoice to Ms. Williams for payment.

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