Find a reputable business?

Complaints and Resolutions

J & S Auto Tires Service & Alignment complaints

Read Complaints File Complaint View Full Report

6711 Suitland Road
Morningside, MD 20746 | Get Directions

(240) 559-7119

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against J & S Auto Tires Service & Alignment closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against J & S Auto Tires Service & Alignment

Sort by

6/14/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/19/2021

I took my S 550 Mercedes 4 door 2009 car into the shop for new tires. This shop put painted used tires and the wrong sizes tires on my car. I took the car into a Mercedes shop to have my car checked out. I was told did I know that the tires was the wrong size and should not be on my car. I took my car back several times and I was always told they did not have the right sizes tires. And he never admit they not new either. I took car to another shop to have tires done correctly. That was done. The paint they painted the tires with was still coming off the tires. I saved the tires for proof. They keep lying to me. They would not replace the tires. Saying they never had the right/ other sizes. In the mean time, I had to pay for another set of tires. Please have this company to take their used painted car tires, back and pay, me my money back for my tires. $350.00 dollars. I tried to work with them, but they would not cooperate with me, they thought it was funny. Resolution Sought Return my $350.00 dollars immediately and take back their used painted tires. Very soon. I have been waiting for a very long time. With no cooperation. They just smiled.

Company Response

6/2/2021

Company states for consumer to bring the old tires to the shop on June 8th at around 11:00am, so they can issue a refund.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile