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J B Auto Sales complaints

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900 Pelham Road South
Jacksonville, AL 36265 | Get Directions

(256) 435-2483

http://j-b-auto-sales.edan.io/

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Total Amount in Dispute:
$1,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against J B Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against J B Auto Sales

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3/31/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

3/7/2022

Approximately two (2) years ago, I purchase a Red Spider 4-wheeler from this company (JB Auto Sales). I continuously experienced issues with the 4-wheeler and made multiple trips back and forth to Jacksonville to take the 4-wheeler back for repairs. In December 2021, we (my sister and I) paid (cash) over $1800 for a 4-wheeler at the same place. This was a Christmas gift for my nephew (my sister's grandson). On Christmas Day, he had to stop riding because it had a bad gas leak. Also a screw fell off of the 4-wheeler and we had no idea from where it came. My sister carried it back to them for repairs. Upon returning it back home, my nephew tried to ride. The same thing happened again. Then after resting it a while, it wouldn't start. Calling them is a waste of time because they very seldom answer the phone. Finally she was able to explain to them what was going on. Today, March 4th we carried the 4-wheeler back for repairs again. I explained to Stan what was happening with the 4-wheeler. I also told him that I was disappointed because of how much money we spent, but the 4-wheeler still wasn't working properly. He said that they would work on it and if we had something else to do, to go ahead and come back that they should be finished with it. Upon returning, Stan's son approaches our vehicle and immediately start accusing me of lying. He told us that Stan said that I called him rude and other false accusations. I asked him, who are you? I Resolution Sought Either replace the 4-wheeler with one of the same size that works properly or refund our money. As for rating, the question below. I would give them 0 stars. We have had these same problems from each of the 4-wheelers purchased there.

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