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J Carter's Masonry complaints

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1309 Santa Fe Circle
Jonesboro, AR 72401 | Get Directions

(870) 284-2435

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Total Amount in Dispute:
$140.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against J Carter's Masonry closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against J Carter's Masonry

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4/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $140.00 Amount Settled: $0.00

Customer Complaint

3/12/2024

I gave the worker $140 that was supposed to be used to order a number plate for the brick mailbox he built on February 9th. I have sent text messages in which I get no reply, and I also have called several times but do not get an answer only a voicemail in which I left a message but have no received a call back. It takes 2 weeks for a number plate to come in once it has been ordered, it is not approaching a month and I have heard nothing from anybody at this company. Resolution Sought Refund of my $140.00.

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