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J C's Auto Sales complaints

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14660 East Broad Street
Reynoldsburg, OH 43068 | Get Directions

(740) 927-2990

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Total Amount in Dispute:
$2,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against J C's Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against J C's Auto Sales

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11/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,800.00 Amount Settled: $0.00

Customer Complaint

10/28/2022

I usually take my Nissan pathfinder over there to get fixed and I had it towed there and I waited for 3 weeks very hard to get a response. So, I left it there they towed my car when I had an appointment to get my car fixed somewhere else. So, I lost my car now it's at there lot. Resolution Sought Fix and give my car back or give me the money thru sell the car for I bought it from them and the owner told me when I first brought it there to get fixed I'll give you 500 for it something there is crooked.

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