Find a reputable business?

Complaints and Resolutions

J. D. Byrider - Corporate HQ complaints

Read Complaints File Complaint View Full Report

12802 Hamilton Crossing Blvd
Carmel, IN 46032-5424 | Get Directions

(317) 249-3000

http://www.jdbyrider.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$276,030.00

Total Amount Settled:
$0.00

Complaint Experience

92%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

64 complaints against J. D. Byrider - Corporate HQ closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
27	Agreed to make an adjustment
0	Refusing to make an adjustment
34	Refuse to adjust, relying on terms of agreement
1	Unanswered

64 complaints against J. D. Byrider - Corporate HQ

Sort by

11/11/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $14,000.00 Amount Settled: $0.00

Customer Complaint

10/29/2025

I received the loan from Byrider for $12,000 I've been paying on this loan for 10 months they now say I owe $14,242 Resolution Sought I would like the business to explain how my balance is going up instead of down

Company Response

10/30/2025

In the case of Mr. Graham Floyd, complaint number 99040038, we have investigated this matter with the full cooperation of Byrider. Mr. Floyd purchased a 2012 Honda Civic on April 9, 20025 from the independently owned and operated Byrider location on Jefferson Street in Joliet, Illinois. Byrider has written policies and procedures that govern our sales and underwriting processes. The terms of the retail contract, including the payment amount, annual percentage rate and total sales price were disclosed prior to and during closing, both in writing and verbally. Mr. Floyd signed a Retail Installment Contract which secures his purchase. Mr. Floyd’s original amount financed was $14,833.20, with his first contractual payment due and paid on June 11, 2025. His current account balance is $14,242.08. We are happy to review the terms of the retail contract with Mr. Floyd at any time and can provide a copy of his detailed payment ledger upon request, showing how each payment has been applied. Mr. Floyd is encouraged to contact his account representative directly for further assistance.

11/2/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/17/2025

Alex is very rude and doesn't seem to like his job. Hung up on me and was very unprofessional. They sold me a horrible car and won't fix it and expect me to pay for the car and all repairs Resolution Sought I would like Alex to be the trained on customer service interactions

Company Response

10/21/2025

In the case of Mr. Wallace, complaint, we have investigated this matter with the full cooperation of CNAC. Mr. Wallace purchased a 2016 Dodge Journey on March 7, 2023 from our Byrider location on Broad Street in Columbus, Ohio. We sincerely apologize to Mr. Wallace for the unsatisfactory service he received during his October 17, 2025 call with our CNAC representative. Management has reviewed the call recording and addressed the issue directly with the employee involved. Furthermore, this incident has been used as a training opportunity with the entire CNAC contact center team to reinforce our call expectations, which emphasize being friendly, helpful, and empathetic. Upon receipt of this complaint, CNAC promptly contacted Mr. Wallace to address his concerns regarding the vehicle's mechanical issues. We advised a representative from Byrider service would reach out to schedule an appointment. Once the estimate is completed, CNAC will evaluate potential options to assist with the repair. We value Mr. Wallace as a customer and hope to continue our relationship in a positive manner. CNAC strives for customer satisfaction and program advancement with each customer encounter.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile