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Home Used Car Dealers J. D. Byrider - Corporate HQ Complaints and Resolutions

J. D. Byrider - Corporate HQ complaints

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12802 Hamilton Crossing Blvd
Carmel, IN 46032-5424 | Get Directions

(317) 249-3000

http://www.jdbyrider.com/

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Total Amount in Dispute:
$611,753.00

Total Amount Settled:
$2,500.00

Complaint Experience

94%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

125 complaints against J. D. Byrider - Corporate HQ closed in last 3 years.
Complaints Type of response
4 Making a full refund, as the consumer requested
2 Making a partial refund
73 Agreed to make an adjustment
0 Refusing to make an adjustment
44 Refuse to adjust, relying on terms of agreement
2 Unanswered

125 complaints against J. D. Byrider - Corporate HQ

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4/28/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/12/2024

I just gotten a car from them on 06/10/2023 and been having issues with it since February of this year. It's currently still under warranty. And know they are saying warranty isn't going to cover the engine because of the car overheating. Last Tuesday I dropped of the car because it was overheating and the did some work. I got the car on Thursday of last week and it started overheating again, do I dropped it off again. Now; Mike is saying it's not covered under warranty because I drove it hot to them , which is not the truth I dropped it off when I first seen the problem it's not my fault they did not see the issue last week. Resolution Sought For them to fix the engine. This is the second Chevy that needed an engine. The first one the warranty was expired, so I paid.

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Company Response

4/15/2024

In the case of Ms. Arnikia Smith, Complaint Number: 99020798, we have investigated this matter with the company-owned Byrider. Ms. Smith is dissatisfied with the mechanical issues she has experienced with her vehicle. Ms. Smith purchased a 2012 Chevrolet Cruze on June 10, 2023 from the franchise-owned Byrider on Cassat Avenue in Jacksonville, Florida. The vehicle is covered by a 36-month, 36,000 mile warranty, whichever occurs first. While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use. On April 2, 2024 Ms. Smith contacted the service department and stated her vehicle was overheating and the check engine light was on. Ms. Smith was advised to have the vehicle towed to our facility for diagnostics. On April 3, 2024 Ms. Smith drove the vehicle with the engine overheating to our facility. On April 4, 2024 Byrider replaced the radiator and thermostat. Vehicle was test driven and found to be operating as designed. All repairs were completed the same day. Ms. Smith paid the deductible of $53.75. The balance was paid by the vehicle service contract. On April 9, 2024 Ms. Smith contacted the service department and stated her vehicle was overheating, the engine light was on and there was a rattling sound. Byrider service advised Ms. Smith to have the vehicle towed in; however, Ms. Smith drove the vehicle to the shop. Once inspected, service found no compression in the engine and the engine would need to be replaced. The warranty claim was rejected due to the continued operation while overheating and the cost of the repair will be Ms. Smith's responsibility. Byrider referred Ms. Smith to a third party who would finance the cost of the repair at 0 interest. We apologize for the inconvenience and can schedule the replacement should Ms. Smith decide to move forward with the repair.

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4/22/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

I got a car from this cat lot. In the for 2 days of having it started having a lot of problems, it needed a new motor.I called them and took it in like 10 times and and would change the oil and say nothing is wrong with it. The oil would be completely gone but the oil light never came on, they to me that the gmc terrain does not have an oil light, which ever car has a low oil light. After 6 to 7 months of fighting with them, missing work they finally said it needs a new motor. They replace it and tell me and my husband it was a new motor. With in not even 6 months it started having the same problem took it back and of course it needed another motor. So 2 motors in less the 2 years. So after that my warranty was up and not even a week later the whole bottom of the car basically feel out. The muffler and everything that goes to it. It would have cost me thousands of dollars to be fixed. I just could not afford to continue to fix the car and pay the payment. In which I had problems with it from the 2nd I had it. So I volunteer to take it back. A man calls me very nasty and says well we did a lot of work to it but I was bad from the start. So they sent me a letter saying it was sold at auction and I was responsible for the rest of the which was still on over $13000 before the sale. I just wanted them to admit they sold me a bad car and I should not have to repay any thing as well as it put a hit on my credit. They set me up with a bad car from the start. Resolution Sought For the unpaid balance be waved. And to not put it on my credit report. I should not have to repay the balance as I had already paid $13,000 for it before I sent it back. So I am expected to pay any more money for that car. I feel it was paid of with the amount I paid for 2 years.

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Company Response

4/9/2024

In the case of Ms. Reynolds, Complaint, we have investigated this matter with the full cooperation of the franchise-owned Byrider/CNAC. Ms. Reynolds was upset by the mechanical difficulties she was experiencing with the vehicle. Ms. Reynolds purchased a 2013 GMC Terrain on April 10, 2021 from the franchise-owned Byrider location on N Ridge Rd E, Ashtabula, OH. The vehicle is covered by a 24-month, unlimited mile service contract. While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use. Service records indicate Ms. Reynolds' vehicle was in service a total of 5 times since purchase. Ms. Reynolds' service contract covered $10,319.84 (2 engines, wheel bearings, drive belts, valve cover gaskets, timing belt). Byrider covered $74.99 (misc parts). Ms. Reynolds total out of pocket expense was $116.97 (sway bar links, oil change. At the time of repossession, records showed Ms. Taylor drove the vehicle 59,247 miles. All eligible claims were processed through the vehicle service contract. Ms. Reynolds defaulted on their retail contract, and her vehicle was repossessed on November 21,2023. All required forms and letters were sent to Ms. Taylor's address on file. The vehicle was sold at auction, the proceeds were applied to the account, and a deficiency balance of $5015.18 remained. CNAC has agreed to settle the account for $2500. If Ms. Reynolds would like to discuss this option, she can contact CNAC at (440)992-3900.

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