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J L Honberger Co., Inc. complaints

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883 South Chiques Road
Manheim, PA 17545-9166 | Get Directions

(717) 898-7946

https://www.honberger.com/

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against J L Honberger Co., Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against J L Honberger Co., Inc.

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12/1/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

11/8/2021

We bought a pool pump from them and the pool pump failed while still under warranty. The pump was returned in August of 2021 and we still have not heard from nor will they return phone calls. We need your help. Please. Thank you. Resolution Sought Refund for pump motor.

Company Response

11/19/2021

Company states; We are in receipt of a Mr. Smith's complaint. This customer actually purchased a motor and related parts and not a "pool pump". Also the price for the motor is $559.40 and not $800.00 as the customer indicates. This customer called during the summer of 2021 to have the motor checked. It was indicated to him we would not be able to service him within his time frame which was a mere couple of days. Because of this another he contacted another vendor that evidently installed a new pump and motor assembly. Mr. Smith returned the pump and motor assembly as a whole and not just the motor. It has been returned to our vendor. When Mr. Smith returned it he asked how long it would take. I personally waited on him and told him it will take as long as the distributor and manufacturer move. Will feel Mr. Smith is a little disingenuous in filing a claim for $800.00. Also it is our policy, because we are a very seasonal business, to take care of our longstanding customers who pay promptly. This is our first experience with Mr. Smith and it took him 2 months to pay his invoice. Please see attached to prove the aforementioned (Upon request). In conclusion, we are moving forward with a solution when the manufacturer reaches a determination on the warranty claim. I have spoken to Mr. Smith on the phone as recently as November 6. At that time he asked what his refund would be. Again, I reminded him that it is based on the manufacturer's warranty and is usually a new motor. Again, as soon as we know we will let Mr. Smith know. Our lines of communication are open to this customer. I have spoken to him on the phone and we can be reached at this email address. Thank you for your concern. Sincerely, J L Honberger Co., Inc.

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