Complaints for J L Richman and Associates, Inc. in Eagle Rock, CA

4305 York Blvd
Eagle Rock, CA 91205 | Get Directions

(877) 502-7283

http://www.homesecureprograms....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege unfulfilled contracts failure to honor their money back guarantee and inability to obtain refunds. Some complainants report they paid the company or its affiliates or brokers to provide loan modification services however services were not provided as agreed. Other customers claim the company refuses on honor their money back guarantee and denies refund requests. Several customers allege they lost their homes were asked to send additional sums of money or had to complete loan modifications themselves.~~The company responds to some complaints by denying responsibility for the complainant claiming the client paid a third party entity or broker. In other cases the company contends they performed the duties why were required to perform and denied all refund requests. In a few cases the company claimed the customer refused did not like the terms of the modification and refused the offer.

Complaint Closing Statistics

0 complaints against J L Richman and Associates, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

J L Richman and Associates, Inc. complaints