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Jack Powell Chrysler Dodge Jeep Ram complaints

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1625 Auto Park Way
Escondido, CA 92029-2008 | Get Directions

(760) 658-6800

http://www.jackpowell.com

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Total Amount in Dispute:
$3,250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jack Powell Chrysler Dodge Jeep Ram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jack Powell Chrysler Dodge Jeep Ram

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3/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,250.00 Amount Settled: $0.00

Customer Complaint

2/28/2024

I went to trade my car in for another car an told them I 4000 dollars for my trade in 2005 Gt mustang and finding out they gave 750.00 witch I didn't agree to went back to to Manger an told him I did not agree to that and I would give them 750 cause I was under the impression I was getting 44000.00for it cause blue b book is 4995 dollars and I told them that. Resolution Sought Just want to get my car give them the 750 I never agreed to or the 4000 I thought I was getting.

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