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Jack's Wholesale Windows complaints

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11830 Shaver Road
Schoolcraft, MI 49087 | Get Directions

(269) 679-4379

http://www.wholesalewindowsunl...

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Total Amount in Dispute:
$14,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Jack's Wholesale Windows closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Jack's Wholesale Windows

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6/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

5/25/2022

I bought windows from Jack wholesale windows they are out of business now and they still haven't completed my windows Resolution Sought I am on disability I feel if they cannot finish their job I cannot finish paying for the windows.

4/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

3/25/2022

Signed a contract on 03-29- 2021 with Jacks Wholesale Windows for $ 8838.00 to have 14 windows installed on my house. Gave them $4000.00 down payment with $ 4838.00 due upon installation. Visited and called them many times to no avail. Now they don't even take my calls. I last called 03- 24 2022 no answer. It's been a whole year that I've been waiting. PLEASE HELP!! Resolution Sought To live up to the contract and install my windows.

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