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Jackson Energy Cooperative complaints

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115 Jackson Energy Lane
Mc Kee, KY 40447-8847 | Get Directions

(606) 364-1000

http://www.jacksonenergy.com

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Total Amount in Dispute:
$753.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Jackson Energy Cooperative closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Jackson Energy Cooperative

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4/5/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $753.00 Amount Settled: $0.00

Customer Complaint

2/22/2022

I leave my thermostat at 65 ,,and I have lived here 18 years and this is the highest electric bill I have ever had, this is outrageous Amount, I am actually thinking that I'm going to have to let them disconnect me, I don't know what to do. Resolution Sought Put me back to $200.00 a month like I have always paid for 18 years,, there's no way I have used this much electricity.

Company Response

3/24/2022

I do not have this person's account # or address to look up this specific account. Our rates are based on our tariff's that are filed with the Ky Public service commission. The dollar amount that makes up the energy charge on your bill is based on those rates. We are required to charge each member the rates that are filed with the Ky Public Service Commission. The average temperature in December, 2021 was 47-degrees compared to this January's 29-degree average. Daily temperatures did not go above freezing for 22 of the 31 days in January - with 6 of those days remaining in the single digits. Another factor affecting utility bills is the fuel adjustment clause (FAC) that is passed on from Jackson Energy's wholesale power provider. The FAC is a pass-through cost based upon the price of fuel to generate electricity and this cost fluctuates monthly. Most of 2021, the FAC was a credit on utility bills; however, due to the rising power costs, the FAC was a charge for January and February 2022. The FAC is billed in direct proportion to the amount of electricity consumed. The FAC is regulated by the Kentucky Public Service Commission, a separate government agency, which regulates all aspects of public utilities. Jackson Energy does not earn a profit on the FAC.

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