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Jacob Livingston complaints

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14507 W FM 171 None
Wichita Falls, TX 76305 | Get Directions

(940) 704-0113

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Jacob Livingston closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Jacob Livingston

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2/14/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/10/2022

He was hired to do my gas lines in my house and unstoppable my drain coming from washing machine to kitchen sink, and install water heater, plus fix leaking tub faucet. He made multiple baseball size holes in my walls which visibly you could see outdoors. He also broke an angel which was a gift to me last year and didn't repair or offer to pay me to get another one. He didn't solve the problem from washer to sink with the snake he used, but he did repair my faucet in tub, which started back leaking and a pipe he connected to water heater ended up cracking during last week freeze. He had my yard dugout and plus he ended up cutting some wires to my outside light which I hurriedly got fixed he decided we was harassing him by asking him about damages he made we thought was unnecessary. I gave him a total of 2600.00, and is still without heat a month later. Resolution Sought Finish his job or put his name of list we're people can see what kind of plumber he is.

Company Response

1/14/2022

I was paid for the work I did and nothing more. I did the whole job minus hooking up the final yard connection. She had an old man there who insisted on harassing me and trying to tell a master plumber how to do his job. I don't have to deal with threats and I withdrew my permit and gave her receipts and a breakdown of the work I did. That's all there is to it.

Customer Rebuttal

2/2/2022

Consumer states; I'm not satisfied because he damaged my walls with holes leading from inside all the way through outside of walls. He damaged an angel of mines and didn't fix or repair, so I had to get things fixed he tore up.

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