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Jaguar Landrover Hunt Valley complaints

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10240 York Road
Cockeysville, MD 21030 | Get Directions

(443) 933-9515

http://landroverhuntvalley.com

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Total Amount in Dispute:
$7,030.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jaguar Landrover Hunt Valley closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jaguar Landrover Hunt Valley

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1/11/2023

RESPONSE: Complaint was not answered Amount in Dispute: $7,030.00 Amount Settled: $0.00

Customer Complaint

12/16/2022

My car has been to the company several times this year for the same problem ( over heating) The last time the car was in the shop was Sept. It cost over $7000 to be fixed. Two months later I have the same problem with the engine over heating and they want me to pay again..I don't believe they fixed it right before. It has been to the shop 4 times for over heating. Resolution Sought I want them to fix it correctly this time with no charge. I've paid them several times before with the same outcome.(same problem,overheating)

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