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Jaguar White Plains complaints

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295 East Main Street
Elmsford, NY 10523 | Get Directions

(914) 770-8502

http://www.jaguarwhiteplains.c...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jaguar White Plains closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jaguar White Plains

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9/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

8/16/2021

I bought a BMW convertible from this dealership the last week of July. At the time I gave them a deposit of $1000 on my debit card. Upon arrival at home, I had electrical issues and returned the car to the dealership on August 2 and cancelled the sale. They said they would mail my deposit from accounting. 8 days later I called and they said it was coming from corporate office in Texas. It's been 14 days now and I am now believing that they are giving me the business because I cancelled the deal and left unfavorable reviews online. Resolution Sought I want my money back. It may not seem like much to the Jaguar people, but to a retiree living on a fixed income. Also I would like to get a gas card for my trouble

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