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Jake's Used Auto Parts complaints

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9405 West Expy 83
Harlingen, TX 78552 | Get Directions

(956) 425-2886

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Jake's Used Auto Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Jake's Used Auto Parts

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4/18/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

2/7/2022

I put purchased a used motor for my Chrysler 200 2016. The mechanic called me and told me that the motor was defective. Jakes auto said the mechanic did something wrong while installing the motor. I paid the mechanic 700.00$ for labor. I'm out.1700.00$. Reference # is 2522. Bought motor on 9/27/2021 and was picked up on 11 16 2021 by mechanic. Called jakes auto on 12/22/21.He told me wait till after the holidays because he was closed for 3 weeks. He picked up my car on 1/3/22 and called me on 1/16/2022 and told me that the mechanic messed up the car. I picked up the my car on1/17/2022.I was told to move it or have him fix my car for an additional 1950.00$. Resolution Sought Get reimbursed or fix my car.

Company Response

4/6/2022

Company states; Please be advised that the customer purchased this engine from Jake's Used Auto Parts and it was installed by his mechanic, which was sitting there a while. Also, note that our warranty is 30 days and it was purchased on Dec 2021. We did try to assist the customer by looking at the engine, and diagnosed it for him and it was nothing that we caused it was something that his mechanic did. No refund will be provided due to our policy and standard warranty. Which, is way past the timeframe of his complaint.

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