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James Corlew Chevrolet complaints

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722 College Street
Clarksville, TN 37040-3247 | Get Directions

(931) 552-2020

http://www.jamescorlewautomoti...

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Total Amount in Dispute:
$493.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against James Corlew Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against James Corlew Chevrolet

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7/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $493.16 Amount Settled: $0.00

Customer Complaint

6/13/2023

In 2021 0r 22 my lift gate quit working I took it to the Cadillac dealer & charge 1906.42 they replaced a module, so I buy some extended warranty & the same thing happen again again 5 25 23 I have warranty with car check & my contract say it cover door lock, I was charge 1812.60 for labor. Resolution Sought I feel like I was over charge to much for labor to replace a module, I would like for bbb to check how long do it take to replace a module in a 2014 Cad SRX

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