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James Hodge Ford complaints

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1200 North Main Street
Muskogee, OK 74401 | Get Directions

(918) 913-4411

http://www.hodgeford.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against James Hodge Ford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against James Hodge Ford

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9/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/31/2022

On 25 August 2022, dealership emailed me a purchase agreement (deal #65270) on a 2017 F-250 (stock #P12194) which was accurate in price/trade-in Buyer was surprised by "AS IS" non-warranty on truck. Immediately after receipt of purchase agreement email, the salesman/I talked. I learned dealership does not provide any type of dealership warranty. The salesman claimed a truck inspection was performed earlier on the subject truck. Salesman was to cause the truck's inspection emailed to me shortly. The truck's inspection was never emailed. The next business day was truck was sold out from underneath me. Buyer was prepared / committed to provide a deposit on truck, once dealership provided the truck's inspection. Note: I learned on 29 August 2022 that the truck was not inspection on/before the purchase agreement date sent to me. So no inspection was available at the time of the purchase agreement (hence, you can not email what you do not have). Resolution Sought Explain the sales issue and I want a written apology from dealership general manager admitting they sold the truck out from underneath me.

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