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James Mitsubishi of Rome complaints

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1925 Black River Blvd13440
Rome, NY 13440 | Get Directions

(866) 699-1986

http://www.jamesmitsubishi.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against James Mitsubishi of Rome closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against James Mitsubishi of Rome

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3/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/29/2024

Hard inquiries were conducted against my will and are on my Transunion and Experian credit reports. They were pulled without authorization and under misleading circumstances. This constitutes a violation of the Fair Credit Reporting Act §604 and a violation of my privacy. Authorization was not granted by me for hard inquiries and I was mislead and pressured into giving my personal information which was supposed to only be for their opinion, because "It would take too long" and be too difficult for them to get my details that I had already submitted online when I made the appointment. Those details online were provided without a hard inquiry. I have digital audio evidence to prove that it was not authorized. In fact, multiple representatives at James Mitsubishi have admitted to me that they made a "mistake" and that there was a "miscommunication" between employees that resulted in James Mitsubishi doing hard pulls on my credit against my will and directions. I was told the miscommunication occurred because of a new employee. On January 16, 2024 I entered James Mitsubishi of Rome and briefly talked to a front line salesman. I told him numerous times that I am not there to have a hard pull on my credit report and that I specifically did not want hard pulls. As of Feb 26, 2024 all of my numerous calls and messages left by employees for Manager Tracy Rosa have been ignored or blown off, She has also ignored multiple digital requests from Transunion to respond. Resolution Sought On Jan. 16th the day of the hard pulls I complained immediatly to James Mitsubishi reps. On Jan. 17th I was able to communicate via phone directly with Manager Tracy Rosa who assured me she would look into my complaint and request for the inquiries to be removed and get back to me. She never got back to me and has ignored all my attempts for resolution as stated in my complaint above I would like a deletion letter for Experian and Transunion sent to me and I will forward them to the bureaus.

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