Jamison's Sales & Rental, Inc. complaints

Please find attached (To BCA for Review) a copy of the rental lease purchase agreement from our RTOPRO computer software that D. Hill and S. Murphy signed on April 13, 2021. They did a rental purchase agreement on a sofa and loveseat. The monthly rent for the sofa and loveseat was $115.90 for 27 months and was due on the 15th of each month. If the rental purchase agreement is met and they make the required 27 monthly payments, then the account is paid in full. Please find attached the payment history for this account: 4/13/21 (time of purchase) paid $115.90 and due again 5/15/21 4/30/21 paid $115.90 and due again 6/15/21 6/01/21 paid $115.90 and due again 7/15/21. Total paid on this contract, $347.70. Mr. Hill and Ms. Murphy requested the merchandise to be picked up. We picked up the merchandise on June 24, 21. The customers were in possession of the merchandise for 2 months and 11 days. Per our rental lease purchase agreement, there is a $50 pick up fee plus tax paid by the customer. Once we receive the merchandise back in our store, we inspect all pieces to make sure they meet our standards for resale and then we clean and sanitize the merchandise. In this case, there was more effort needed for cleaning and sanitizing because of the odor and hair of animals. It was beyond the normal use expected for 2 months and 11 days; therefore, there was a $50 plus tax cleaning fee as well. The customers had paid for use of the merchandise until July 15, 2021, which 21 days longer than they had the merchandise. In order to determine the amount they overpaid we prorated the monthly amount into a cost per day (115.90/30=3.86 per day). Therefore, the rental amount over paid for 21 days x 3.86 per day is $81.06. However, there was a delay in picking up the merchandise when the customers requested by 2 weeks. Our box truck was in service for major repairs that took longer than expected. When we figured the refund for the customers we took into consideration the 2 week delay since that was not their fault. The prorated rate then changes to 35 days x $3.86 per day is $135.10. Please see below for the refund details: $135.10 prorated rate $-53.00 picking up fee $-53.00 cleaning fee _______________________ $33.10 refunded to customers They were paying for their use of the merchandise each month. Once a payment is received, the contract renews for another month. We are not required to return any rent monies paid for the use of the merchandise. Per the rental purchase agreement, the customer is allowed to return the merchandise at any time for any reason without repercussions as long as the merchandise has only been subject to normal wear and tear.

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