Find a reputable business?

Complaints and Resolutions

J&M Mechanic & Body Work complaints

Read Complaints File Complaint View Full Report

5132 Kooiman Road
Theodore, AL 36582 | Get Directions

(251) 525-8452

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$750.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against J&M Mechanic & Body Work closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against J&M Mechanic & Body Work

Sort by

12/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $750.00 Amount Settled: $0.00

Customer Complaint

12/1/2023

I took my truck to get an electrical problem serviced. The shop had it for over a month I constantly came to check on it. And was always told to give them a week or so. So basically they were having issues resolving the problem. When I was finally notified that the problem supposedly was fixed. I came the next day to crank it and see. It crunk up I paid the mechanic. Had to leave the vehicle to get a new tag for it for about two weeks. I came back and it wouldn't crank had to get a jump start . I drove it back home and left it over the thanksgiving weekend. Came back that Monday and it wouldn't start. So I was back in square one. I notified the shop and his response was he charged me 750$ for labor. He never could explain what he exactly fixed. Nor did he even want to give me some of my money back. Since the issue wasn't technically resolved. Resolution Sought I would like for the business to give me back at least 600$ of my 750$ that was paid.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile