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Janesville Nissian complaints

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2627 Morse Street
Janesville , WI 53545 | Get Directions

(608) 314-0808

http://www.janesvillenissan.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Janesville Nissian closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Janesville Nissian

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10/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/18/2023

We bought a vehicle from them back in November. We have had nothing but problems. My husband took the vehicle in today because the transmission is slipping and they tried telling us there is nothing wrong. They are very rude when we call them or take our vehicle in. My husband just replaced the brakes and rotors and with as bad as they were that means they sold the vehicle like that because every place we asked they said they should not have been that bad within 6 months. Also oil pan in now leaking and they don't want to fix that either. Resolution Sought Either fix all the problems because we have a warranty or we want a new vehicle.

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