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Janus International Corporation complaints

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2535 West La Palma Avenue
Anaheim, CA 92801 | Get Directions

(714) 503-6120

http://www.janusintl.com

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Total Amount in Dispute:
$9,627.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Janus International Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Janus International Corporation

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10/24/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $9,627.37 Amount Settled: $0.00

Customer Complaint

9/27/2022

I need to get this paid. Materials to build additional storage units for a mini storage company. Resolution Sought Payment of $9, 627.37

Company Response

10/4/2022

Customer executed a contract that incorporates the business's terms and conditions of sale (the "T&Cs"). Customer cancelled the order. Pursuant to the agreed-the T&Cs, Customer is responsible for Termination Charges, as defined in the T&Cs.

Customer Rebuttal

10/4/2022

I never cancelled the order, they sent us the wrong materials and never confirmed with me prior to sending items. I have contacted them on many occasions and have been told in short that there is nothing they can do, I have to eat the almost 10k cost of wrong materials sent due to their lack of customer service. I still have all the materials that they sent us, I just want them to either return my funds or give me the correct materials. Also I had ordered doors for my client, paid out of pocket, Janus sent them and they were rejected because the color was wrong. We had even sent pictures so this is just another example of their mistakes. If they cannot honor our simple request, we will be forced to pursue legal action.

Company Final Response

10/20/2022

Customer received a purchase order for the materials, executed said purchase order, and confirmed the color in said purchase . In accordance with Customer's requests and confirmations, Company manufactured and shipped the materials. Customer received and still retains said materials. Company is not responsible for Customer's mistake in ordering the wrong colored doors.

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