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Jason Phillips Contractor complaints

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42 Water Street
Newport , ME 04953 | Get Directions

(207) 735-5014

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Total Amount in Dispute:
$2,400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jason Phillips Contractor closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jason Phillips Contractor

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5/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,400.00 Amount Settled: $0.00

Customer Complaint

4/22/2022

I hired and paid in full Jason Phillips $3,800 in full to fix our deck and take down our old shutters fix them and put them back up the shutters weren't installed correctly and the paint he put on has come off he put up new stairs on our deck that he never finished and their put in wrong he never jacked up and leveled our deck or installed hand railings. Resolution Sought Reimburse us $2,400 for work not done and for work that needs to be redone he never gave us receipts for any materials bought.

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