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Java Burn complaints

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6409 Fayetteville Road Suite 120-201
Durham, NC 27713 | Get Directions

(855) 391-2736

http://www.javaburn.co

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Total Amount in Dispute:
$238.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

0 complaints against Java Burn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

0 complaints against Java Burn

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4/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $238.39 Amount Settled: $0.00

Customer Complaint

4/4/2022

I tried to cancel my order right after ordering by calling and emailing. My request was ignored and they shipped the product. I shipped the product back and paid the shipping. They have money back guarantee. I have been battling with them to receive my refund for months. I was told only a supervisor named Louise could issue a refund. I have documentation of Louise promising to send money by check. I have called and emailed probably over 50 times asking for an update on my refund. She is completely ignoring me now. Will not return my calls or emails. There are pages and pages of documentation that representatives have wrote. This has caused an enormous amount of stress and has caused my autoimmune disease to flare up. This company has literally made me physically sick. Resolution Sought I want my refund, plus the amount I paid to ship the product back as an inconvenience for being completely ignored and causing physical pain.

Company Response

4/29/2022

Per consumer, The VP of customer relations contacted me directly and issued my refund via PayPal.

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