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Jay Mobile Mechanic Services complaints

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2694 McDonald Road
Maurice, LA 70555 | Get Directions

(334) 354-0248

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Total Amount in Dispute:
$694.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jay Mobile Mechanic Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jay Mobile Mechanic Services

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7/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $694.00 Amount Settled: $0.00

Customer Complaint

6/3/2024

I call the gentleman out to look at my car he came out looked at my car and determine it was my fuel pump. He stated he charges 150 to install one and he could get me one for 321 but he needed half upfront for the labor and half for the pump. I gave him 80 upfront for the labor and 160 for the pump. He stated that the pump will be in @5 on May 25. At 5 I text him ask him will he be coming back he says yes. He didn't show up that Saturday so I call Sunday he stated he was in church he will be there when he gets out no show. So I ask for my money back he said once he return the pump he will he got my cash app to send me my money now he blocked me and I yet receive my money. Resolution Sought I just want my money back and something to be did bout him ripping people off.

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