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Jaybird Towing & Recovery LLC complaints

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145 Maugers Mill Road
Pottstown, PA 19464 | Get Directions

(484) 218-4832

https://www.jaybirdtowing.com/

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Total Amount in Dispute:
$55.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jaybird Towing & Recovery LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jaybird Towing & Recovery LLC

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3/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $55.00 Amount Settled: $0.00

Customer Complaint

2/14/2022

Had my 2006 jeep liberty towed this past Saturday am by jaybird. The driver stole 10.00 loose change, 2 contact lens, 2 cigarette lighters out of my vehicle. I went there Sat. around 12 noon to get some things out of vehicle and noticed my things gone. I had a spare key. Doors were unlocked keys in there. I contacted owner Jay of jaybird towing and he stated his driver never touched anything. Repair shop was closed sat. Thefts happen everyday jay stated. Driver stated he gave my keys to amity repair shop employee by aaa report. But told jay he left them in vehicle. Resolution Sought I would like my items returned or the cost of my items reimbursed of 55.00.

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