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J.B. Hunt Transport, Inc. complaints

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615 J.B. Hunt Corporate Drive
Lowell, AR 72745-0000 | Get Directions

(800) 452-4868

http://www.jbhunt.com

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Total Amount in Dispute:
$491.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against J.B. Hunt Transport, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against J.B. Hunt Transport, Inc.

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1/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $491.00 Amount Settled: $0.00

Customer Complaint

12/21/2023

JB hunt was scheduled to deliver a washing machine I ordered from Whirlpool. I canceled the order and was told by Whirlpool to refuse it at the door and they'd refund me my money. Now JB Hunt never put the order number of the washing machine and my refund cannot be processed until they put in the number. This was refused on 11/13/2023 and it is now 12/18/2023 and JB Hunt has still not done their part in order for me to get my refund. Everyone Whirlpool speaks to them, they say it will get done when the manager gets back as he has been out but nothing is ever accomplished. JB Hunt has poor communication as they are not able to complete the order request for Whirlpool which is why I cannot get my money back. Resolution Sought Input the order number or bring back the washer that I have already paid for.

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