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JB Racks US complaints

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14235 Ramona Avenue
Chino, CA 91710 | Get Directions

http://www.jbracks.com.au

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$300.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against JB Racks US closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against JB Racks US

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9/1/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $300.00 Amount Settled: $300.00

Customer Complaint

8/6/2024

I ordered base on the website information "picture" and received something totally different. I asked for the money back but the seller asked for me return the item at my cost. I communicated and tried multiple times the seller help with the shipping cost because was a big and heavy item but never received any help. Finally, I spent more money $60 in shipping and returned the item via UPS ground and provided the tracking to the business representative Jameson Broadbent. I tried multiple times for days and the person is ignoring me and apparently going to steal my money. Resolution Sought I just want what is fair and reasonable, the return of my money $250 and if possible also the shipping cost because they still have the wrong illustration in their website shop page and was their fault that I received something different of what I expected "Illustration".

Company Response

8/6/2024

Pleas provide an order number so we can issue a refund. If product was shipped back to us we will have issued a refund.

Customer Rebuttal

8/28/2024

REVISED 8.30.24 - I received the refund. Thanks! I'm really not satisfied with their response because I already returned the item and provided the order number (#1005) multiple times.

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