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J.B.A. INFINITI of Ellicott City complaints

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8431 Baltimore National Pike
Ellicott City, MD 21043 | Get Directions

(855) 604-3776

http://www.jbainfiniti.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against J.B.A. INFINITI of Ellicott City closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against J.B.A. INFINITI of Ellicott City

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7/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/26/2023

I bought a 2021 Q50 Infiniti in April 2023. I haven't received permanent tags until June 21, 2023. I had to go back to the dealership 2 weeks ago to extend my temporary tags. I was told that the the extended temporary tags will be mailed to me overnight but I never received it. My auto loan company notified me by mail on June 10 that they have not received the title to the car by JBA Infiniti. Although I was driving a loaner car that was provided by the dealership during the process of my temporary tags being extended , it was such an inconvenience to me . I work night shift , I should not have to call the sales manager several times to remind him that my temporary tags will be expiring within 1-2 days and driving to the dealership to pick up the temporary tags . I got a noticed through the mail that my permanent tags were ready on June 21. When I arrived to pick up my permanent tags , I was told by the sales manager that I should have called to find out if the tags were ready . That's not my job ! My job was done when I bought the car . This is the worst car buying experience that I have ever encountered in my life . Also, I was only given one key with a remote instead of 2 keys and 2 remotes . I was told by the sales representative and manager that the car was from an auction and it only comes with one key and a remote ! Why couldn't I be provided with 2 keys and 2 remotes ? I was told that if I want an additional key and remote , I would have to pay for them! Resolution Sought I would like the business to provide me with another key and remote to the car without me paying for it for my worse experience with JBA Infiniti which I deserved when I bought the car. I requested to speak to James Anderson, owner, but of course it wasn't granted.

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