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JC Auto, LLC complaints

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1426 East National Avenue
Brazil, IN 47834 | Get Directions

(812) 461-6844

https://www.jcautollc.com/

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against JC Auto, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against JC Auto, LLC

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3/20/2025

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

2/24/2025

I purchased a car from JC auto in Brazil for $8000, on my way home that very day the car started having problems. The VSA light came on. , I called them. They informed me it was nothing they could do about it. It was as is.. I've had the car fixed numerous times to the point where the car simply broke down. It's sitting outside of my house for over half a year. I need a working vehicle and I've been reading. and there was something that could've been done . I wrote the Attorney General they responded that they contacted the dealership and I never heard anything else back in regards to my complaint. I have an aging mother. I'm an alien individual myself and we need a vehicle. Please help. Resolution Sought Fix my vehicle and or replace it or better refund my money!

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