Find a reputable business?

Complaints and Resolutions

JC Mail Salon complaints

Read Complaints File Complaint View Full Report

129 North Main Street
Camden, DE 19934 | Get Directions

(302) 538-5339

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$33.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against JC Mail Salon closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against JC Mail Salon

Sort by

11/28/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $33.00 Amount Settled: $0.00

Customer Complaint

9/15/2023

I was given a Gift Card by A Girl Scout Parent last year for Mother's Day for the amount of 60.00 Dollars..I had used only 27.00 dollars of that amount. I found this coupon in my home,while I was cleaning around my house,so I called and asked could I still use the Gift Card. I was told yes,and that I could come in the next Day. Today is September 14,2023.I went in to get a Pedicure. I showed her the Gift Receipt. She said in her language,which I could not hardly understand her,but what I could make out to what she said was that the card was no good. The date was only for 1 year. But there was a Date in it,but she said no,that it was still no good. She was trying to say that the date was changed. But It was not. It was still in the old Envelope and the same writing as the person who wrote the Gift Card. She refused service to me. Since it was no good,She then went back into a room. She did not try to reason with me, or give me anymore of Service I. Which the Parent paid for..This worker, I thought was rude and a little racist..As I walked out,she started to speak in her language that to another worker that I changed Dates on it. She is wrong. She is wrong on different levels First,She had no proof or nor did I do any changes. Secondly, to be talking about a customer in their language Thinking that I dis not know what she was saying is also wrong. I understood what she was saying. This business can not accuse customers . Resolution Sought I would first like a Apologies. I would so want to get a Gel Pedicure..I would also want the. To learn to be respectful,and not speak in their language,when you have customers that speak English. Customera need to feel respected,safe when getting treatment.

Company Response

11/14/2023

Company states: On September 14, 2023 Ms. Bowers came into JC Nails with a gift card that was ecpired and requested to use it. After noticintg the changed date, we refused services. However, if Ms. Bowers can provide the original gift card without the changed date, JC Nails will offer a refund in the remaining amount that is on the card.

Customer Rebuttal

11/16/2023

You all have the Gift Card!!.And it was not on a Gift Vard.It was on a Paper form sheet like....It was put in the Trash at your store,after you said it was no good!!.Again,No one changed the date on it..Making a Comment like that, without your Proof is so wrong to do as a so called Professional!!.You all need to learn about customer service.For real..Your in America!!..I feel a little sorry for you that you feel the need to stop low,for only a small amount of a Gift..If I had paid for the Gift,Trustand believe I would have Proof of it!!.I certainly would not have picked this place for Anytype of Service.. In closing,Nothing good is ever going to come to you when you do wrong.Karma is very much real..If you all keep being so money hungry,then you might have a chance for change..I pray for your Dark Souls as a so called Business...I may have lost the value of my gift card,which I think it was only for 40.00 Dollars.Due to your lack of realness,Truth,as well as understanding..You will lose muchore than that in Business.. I noticed that you did not mentioned anything about not taking about me as I walked out of the store.lol.lol.Oh yes..I Heard ever word !

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile