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JCPenny complaints

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1251 US Hwy 31 North
Greenwood, IN 46142 | Get Directions

(317) 882-7339

https://www.jcpenney.com/locat...

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Total Amount in Dispute:
$160.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against JCPenny closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against JCPenny

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11/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $160.00 Amount Settled: $0.00

Customer Complaint

10/26/2023

I went to the salon to get highlights in my hair. Charlotte told me the highlights would appear after being washed 2 times. After 3 washes there are no highlights. I called for a refund. I was told, by the manager, that they did not offer refunds. I paid $160 for a service. I did not receive and I want a refund! Resolution Sought I want a full refund.

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