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JCPenny Ashland Town Center complaints

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500 Winchester Avenue
Ashland, KY 41101 | Get Directions

(606) 324-0168

http://www.jcpenney.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against JCPenny Ashland Town Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against JCPenny Ashland Town Center

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1/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/4/2022

I ordered a set of Queen Size Black Satin Sheets at JC Penny's in the Ashland Mall. I paid cash for them and was told they would be delivered between Dec. 27, 2021 and Jan. 2, 2022. I plainly asked the Sales Rep. would I have to pick them up there or would they be delivered to my home address ... both Sales Reps simultaneously said, "it would be delivered to my home address". I just found out from my answering machine, they have been at the Ashland Mall since Dec. 29, 2021. I called to speak to someone at JC Penny's at 606-324-0618 - she was a foreigner who was very rude ... she sounded like a repetitive automotive machine with her response - very hard to understand and just kept talking, not letting me get a word in - Not trying to understand what I was saying. So, aggravated with JC Penny's and the service from this package I ordered. Was not expecting this kind of result. I always thought JC Penny's a reputable business. This certainly has been an eye-opening experience. I was going to order a Queen-Size Bkack Satin Comforter as soon as sheet set arrived (this being a Christmas present for one of my adult grandchild - I was unaware they wanted a comforter, too) - but will be ordering from somewhere else. Businesses just don't treat customers this 'rudely'. Resolution Sought They should do as I was told ... had the package delivered to my home address. But instead, I was threatened with order being canceled and I PAID cash for the order. Also, when you ask to speak to someone else - I should if been transferred to someone else.

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