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J.D. Byrider complaints

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1575 Miamisburg Centerville Road
Dayton, OH 45459 | Get Directions

(937) 853-3455

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against J.D. Byrider closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against J.D. Byrider

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8/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

7/7/2022

We signed a release from a car loan on the 23rd of June. Was told we would be able to pick up our check from them with in 7-10 days. I was told by the manager our check for the down payment on the car would be in their office on Tuesday the 5th of July. Know she is saying that they just summited our refund five days ago. They told us the day we signed the paper on the 23rd of June that is when the office would release a check for our down payment. They did not do what they said. We bought a car that blew up didn't have it three weeks. They let us out of the loan said they would refund us our money. Now we are still waiting on our money. We payed cash and they are dragging their feet to give it back. They won't answer call and don't call back when they say they will. I just want my money so I can get another car. They know we are waiting on that money to go buy another car elsewhere. Resolution Sought I want my money now. I waited long enough. It's been almost two weeks since we signed the release paper. They need to stop making excuses and give us our money. The 500.00 that we put down in a cash payment for that car. This as been very stressful and a headache dealing with this car dealership. Thank you!

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